Hard Drive

Well, after 11 phone calls to Dell Tech support, backing up all my files, and reloading Windows 2 times...Looks like my hard drive is shot. It will work for some arbitrary amount of time until it goes to the blue screen of death, sometimes its the black screen of death.

I am actually laughing thinking about how messed up these past 4 days have been.

I have come up with a few translations for tech support and error messages. Please excuse the language.

"After this step I will call you back in 30 minutes. Please note any error messages you get and we will work through them. I will speak with you soon. Oh-it has been good working with you over the weekend. " This is tech speak for this really means: "My shift is almost over, I am tired of listening to you breathe, cough, and your dogs barking. You are basically going to get no where with this step. Be sure write down all 137 codes that show up on the screen during this diagnostics test. When YOU call back and sit on hold for 30 minutes someone else will answer and you will have to tell them the same story for the 4th time today. Then that person will just transfer you to sales because you have managed to fry your computer. By the way I have know that for 3 days now!"

"Let's try to reinstall Windows again. Don't push anything until I say so. If it gets through the initial set up, everything will be fine. I will call back in 45 minutes to see how things are going." This biggest lie of the week translates to: "You did something wrong, you are an idiot. ONLY press the keys I say. If it gets through initial setup, them you will have to load windows which will take 45 minutes or so, (I won't call you back by the way) and by the time any errors occur my shift will be over."

kernel_data_inpage_error-"Stop what you are doing and save it on a CD now, or loose it forever."

Unmountable_boot_volume-"You are screwed. Buy a new hard drive."

"The part number for you current hard drive is XXXXXX-X. I will transfer you to sales to speak to them about your options." -Ok this one just pissed me off. "I think the part number was XXXXXX-X, but we have changed all of our part numbers and I have no idea what it really is. I am transferring you to someone who also has no idea what the price will be or what the real new part number is."

There you have it. Alicia's guide to tech support.

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